Andy Netzel
Executive Head Service ManagementWestern Canada and Territories Region

VANCOUVER - Another female RCMP officer is accusing the force of harassment, saying she was subjected to an "atmosphere of fear and control" while working with a drugs and organized crime unit in British Columbia.

Cpl. Elisabeth Mary Couture filed a lawsuit last week in the Supreme Court of British Columbia, naming as defendants the province's Minister of Public Safety and Solicitor General, the Attorney General of Canada, and three members of the RCMP's E Division.

GLORIA GALLOWAY

OTTAWA— From Wednesday's Globe and MailPublished Tuesday, Nov. 08, 2011 7:24PM EST

There is an office within Service Canada where jobless people who have waited undue lengths of time for their first employment-insurance cheque can complain about the delay – but Service Canada employees are not permitted to tell them about it.

It’s called the Office of Client Satisfaction, and it promises to work to “resolve any issues brought to its attention.” But call centre agents who field questions about EI claims say they have been warned by their bosses not to mention its existence to the frustrated people on the other end of the line.

GLORIA GALLOWAY

OTTAWA— From Tuesday's Globe and Mail

Published Tuesday, Nov. 08, 201

Published on November 10, 2011 Terry Saunders - Special to the Beacon 

Christine Winter doesn’t want to leave the town she and her family call home.

Minutes from the Union Management Transition Committee

                                                          November 2, 2011

By Geoff Zochodne/The Oshawa Express

Service Canada workers at Oshawa’s federal building braved a cold, grey day to warn the federal government about the mistake it would be making toying with the branch.

The rally was organized by the Canada Employment and Immigration Union (CEIU), a component of the Public Service Alliance of Canada (PSAC). The Service Canada branch, on Richmond Street, handles employment insurance claims for the city; something those working there say can be a difficult process to learn.

She and her co-workers in Oshawa are tasked with processing Employment Insurance claims and they knew it would be a tough situation.

OTTAWA — The Conservatives' creation of a new department to manage the government's technology infrastructure is part of a broad plan to re-engineer the way departments operate and Canadians are served in 21st century, says the senior bureaucrat heading it.

 Liseanne Forand, president of the newly minted Shared Services Canada, said moving IT out of departments into a new organization is another step toward managing government as a single, giant enterprise, rather than 120 departments and agencies operating independently.

MONTREAL — Unions, the right to strike and even the principle of collective bargaining are seemingly under attack.

When Conservative Labour Minister Lisa Raitt blocked Air Canada flight attendants from striking this week, she delivered another body blow to a union movement bruised and battered here and in the U.S.