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Posted by ceiu.net with the permission of Human Resources, BC/Yukon Region
Please note: all text in green has been added by ceiu.net for clarification or
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Wellness and Employee Assistance
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 The Wellness and Employee Assistance Program (EAP) is committed to providing
services that support both personal and workplace well-being.
How to Get in Touch with Us
You can contact either counsellor, directly:
Lawrence Feuchtwanger, RCC (Registered Clinical Counsellor)
(604) 666-8172
Toll Free number: 1-866-292-8353
Cheryl Grant Gamble, RCC, (Registered Clinical Counsellor) and CEAP (Certified
Employee Assistance Professional)
(604) 666-6142
Toll Free number 1-866-292-6642
***Note: The Toll Free Numbers can be dialled from anywhere within North America.
Your call will either be answered by one of the counsellors or forwarded to our
confidential voicemail. In either case, your call will be handled with
confidentiality and a counsellor will respond to you as soon as possible.
Because confidentiality of e-mail cannot be assured, we recommend that, when
possible you contact us by phone rather than e-mail.
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Personal Counselling and Consultation
The Wellness & EAP provides free, confidential, short-term counselling to all
Service Canada employees (staff and management) and eligible family members
(spouses, partners and dependents up to age 21, or age 25 if attending school
full-time). If you or a family member, are experiencing a problem that is
impacting on your personal and/or work-life, a counsellor can assist you by:
- Providing short-term counselling in a safe, supportive environment
- Working with you to help you assess the nature of the problem and generate
solutions
- Referring you to additional resources if you need them and
- Providing you with information on the issues you are dealing with
Our service provides counselling and/or referrals for individuals, couples and
families, dealing with any of a wide variety of issues including (but not
limited to):
- Personal issues (e.g. stress, depression, loss and grief)
- Relationship difficulties (e.g. marital stresses, parenting, caregiving)
- Work-related problems
- Coping with change
- Communications issues
Confidentiality is the cornerstone of our service. Within legal and ethical
requirements, we adhere to a strict policy of confidentiality with respect to
counselling.
For in-person counselling in the Greater Vancouver area:
You can make an appointment to see one of the counsellors at the Wellness & EAP
office at Harbour Centre in downtown Vancouver, at Suite 3A-100, 555 West
Hastings Street (corner of Seymour Street), within easy walking distance of the
Waterfront Skytrain station and a number of bus routes (See
www.translink.bc.ca
). Parking is available nearby, at a number of parking lots.
For in-person counselling outside the Greater Vancouver area, including
Coquitlam, Surrey, Chilliwack, Abbotsford, and Langley:
If you live outside of the Greater Vancouver area (or in Coquitlam, Surrey,
Chilliwack, Abbotsford or Langley) you can access free, short-term, Wellness &
EAP counselling by calling us. We have contracts with an extensive network of
counsellors in private practice throughout the region to whom we can refer you.
There is no charge for this service. However, you must first access the service
through the Wellness & EAP office where a counsellor will speak with you to
determine your needs and make the referral, if appropriate.
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Referrals to Other Resources Wellness & EAP offers short-term counselling and is not geared to long-term,
intensive therapy. If it is determined that you could benefit from longer-term
or specialized services, your counsellor will provide you with information
regarding other counselling and/or support resources. Some issues which may
require longer-term or specialized resources are:
- Substance misuse (e.g. alcohol, drugs, food)
- Survivors of sexual abuse
- Complex/multiple marital, family and individual issues
- Family violence
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Resource Materials The Wellness & EAP maintains a library of resource materials on a wide range of
mental health and wellness related topics. These books, videos, audio cassettes
and information sheets are housed in the Wellness section of the library at the
Learning Centre at Suite 3A-101, 555 West Hastings Street, Vancouver. Drop by or
contact the centre to borrow library items.
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Telephone Counselling Service A 24-hour, toll-free, confidential telephone counselling service is available
for after hours' counselling, or when a Wellness & EAP counsellor is unavailable
and you need immediate service.
Please call
1-800-524-9383 for service in English or
1-800-524-9384 for service in French.
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Crisis Intervention and Support When a traumatic event occurs at work (e.g. violence in the work place, death or
injury of a colleague) a Wellness & EAP counsellor can provide or arrange for
support. Except for referrals of employees to personal counselling, this service
requires that we work with management in order to organize logistical support as
needed.
In addition, Wellness & EAP can also support offices by delivering (or helping
arrange for) training in Critical Incident Stress Management (CISM) and by
acting as consultants in developing Critical Incident Stress protocols and
supports.
Comprehensive information on Critical Incident Stress Management is available
for both Employees and Managers.
For Employees /
For Managers
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Consultation to Offices When an issue in the workplace impacts upon the well-being of employees,
Wellness & EAP counsellors can work with management to assess the situation,
suggest effective strategies and provide support as appropriate.
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Workplace Well-Being The Wellness & EAP promotes individual and organizational well-being through
consultation, and providing information and resources in support of workplace
well-being initiatives, such as Workplace Well-Being committees and other
wellness activities.
Workplace Well- Being
A Manager's Guide to Workplace Well-Being --------------------------------------------------------------------------------
Extended Health Coverage for Registered Psychologists
This program is administered by Sun Life Insurance and is independent of the
Wellness & EAP.
Coverage: As a member of the Public Service Health Care plan (PSHCP) you are
entitled to coverage for services provided by a Registered Psychologist for 80%
of up to $1,000 in one calendar year (January 1 to December 31). Because PSHCP
is an optional employee benefit, it is important to ensure that you are, in
fact, covered. Your Compensation & Benefits' advisor can tell you if you are a
subscriber. Coverage is available for covered family members, with a separate
referral for each person to be seen.
Deductible: A deductible applies against the first extended benefits' claim each
calendar year: $60 for individuals, $100 for families.
Referral: PSHCP will reimburse 80% of the cost of a Registered Psychologist, up
to a maximum of $150.00 per session. In order to meet the extended benefit
provider's criteria for reimbursement, you will require a written referral from
a doctor that pre-dates your first visit to the Psychologist. The doctor's
referral note is good for 12 months from the date of issue.
At present, the services of counselling professionals other than Registered
Psychologists are NOT reimbursable under the PSHCP. To find the name of a
Registered Psychologist you can ask your physician and/or call the BC
Psychological Association Referral Service at 1-800-730-0522 (604- 730-0522 in
the Lower Mainland) or visit their
website. A Wellness & EAP counsellor can also
assist you in finding the names of Registered Psychologists in your area.
Rates: Registered Psychologists in B.C. generally charge between $100 - $150 for
each one-hour session.
Groups: Coverage for attending a group run by a Registered Psychologist is
available up to a maximum of $65.00/hr.
Payment Options: There are two ways in which you can make a claim:
1) The client pays directly to the Registered Psychologist the full amount
(100%) for services received and submits a claim to the Plan. PSHCP will
reimburse you 80% of the payments.
2) Pay the psychologist 20% of the fee (as required by the PSHCP) and obtain a
receipt indicating partial payment of fee for your records. The plan will then
reimburse the psychologist 80%. It is up to the psychologist to agree to this
method of payment.
The claim must include:
- a completed PSHCP medical claim form
- a referral to a Registered Psychologist, signed by a physician
- a receipt of payment from the psychologist (if you are requesting direct payment
to the Psychologist, submit a claim for the full amount including the 20% paid
by you and a note requesting direct reimbursement to the Psychologist)
N.B.: Psychiatrists are not covered by PSHCP since fees are paid by the Medical
Services Plan of BC.
If you have any questions about your PSHCP claims or benefits, please contact
the Administrator, Sun Life Assurance Company of Canada, at: 1-888-757-7427
(toll-free in North America). Customer Service Representatives are available
from 7:00 a.m. to 8:00 p.m. (EST), Monday through Friday.
Send ALL Claims To:
Sun Life of Canada, Health Insurance Claims
P.O. Box 9601 CSC-T
Ottawa, Ontario KIG 6A1
PSHCP Extended Coverage website
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